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New vs. Returning users

How do you target tests at audiences of new vs. returning customers

Updated over 8 months ago

Script for preinit

/* 
NEW OR RETURNING - DATA LAYER ENTRY AND STORAGE

Rules:
- If GA cookie is present, look back at the timestamp.
- If > 3hrs ago, assume returning.
- Else assume new

- Else look for _wt.nr_s cookie
- If present and _wt.nr cookie present, assume value of _wt.nr cookie
- If present and _wt.nr cookie not present, assume new
- If not present and _wt.nr cookie is present, set _wt.nr cookie to returning and assume returning
- If not present and _wt.nr cookie not present, set _wt.nr cookie to new and assume new

Dependencies:
- WT.Storage

*/

;!function(){

var new_returning = "new";

try {

var gacookie = WT.helpers.cookie.get("_ga");
if(gacookie){

var ga_ts = parseInt( gacookie.match(/\d+$/)[0] );
var now = Date.now();
var _3hrs = 1000*60*60*3;

if(ga_ts*1000 < (now - _3hrs)){
new_returning = "returning";

} // else stay as new

} else {

var wtnrcookie = WT.Storage.get("_wt.nr");
var wtnrscookie = WT.Storage.get("_wt.nr_s");

if(wtnrscookie){

if(wtnrcookie){
new_returning = wtnrcookie;
} else {
// stay as new
WT.Storage.set("_wt.nr", "new");
}

} else {

if(wtnrcookie){
new_returning = "returning"
} else {
// stay as new
}

WT.Storage.set("_wt.nr", new_returning, 30);
WT.Storage.set("_wt.nr_s", "1");

}

}

} catch(err) {}

WT.optimizeModule.prototype.wtConfigObj.data.new_returning = new_returning;

}();

Segmenting by New or Returning

Once this is done, you will be able to apply new_returning attributes to both Locations and Segments.

It's worth noting the difference between the two:

  • Locations evaluate on every page load, and so users can fall out if their criteria no longer matches.

  • Segments on Targets behave the same way. They evaluate on every load and so have the same behaviour of being able to not see something you saw previously.

  • Segments on Tests evaluate once, are sticky, and so users stick with whatever decision and allocation was made. So if we target new users and users come back 2 days later, they'll stay as new. This is less of a problem for targeting returning users, which is a "final state" in that users who become returning won't ever be new again.

Dependencies

Note that this requires access to WT.Storage, which is a helper for handling browser-side storage.

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