If you are looking to utilise the Microsoft SSO login, please refer to this document instead - Using Microsoft SSO.
Logging into the Webtrends Optimize platform
You'll be able to access the Optimize UI at https://app.webtrends-optimize.com.
We recommend using Chrome where possible, or browsers which can run Chrome Extensions such as Opera.
Logging in with Optimize authentication
Once you've been given your access, the email will contain a link to login for the first time.
When you follow the link, you'll be asked to create a password. Once set, you can use our default authentication to login for subsequent sessions.
If you only have access to one account, you'll land straight in the dashboard. If you have access to multiple accounts, you'll be asked to select an account before continuing.
Troubleshooting login
Invalid password
If your password is invalid, try using Forgot Password.
If we find an account for you, we'll email you a new link. This will allow you to land straight in the UI, and set a new password - similar to when you were first invited into the platform.
If your user has been deleted entirely, you will not receive an email and should contact your admin / manager to get access back for the platform, or Contact Support using the links below
Troubleshooting login issues
If you still incur issues logging in, you may need to Contact Support